Privacy Policy

1. Controller

Ultra IPTV is responsible for processing personal data as described in this privacy policy. You can contact us via WhatsApp on +31 6 45 95 95 32.

2. What data do we collect?

We process the following personal data:

• WhatsApp phone number (for communication and activating your subscription)
• Payment details (transaction reference and amount; for crypto the transaction ID)
• Device information (for technical support when something goes wrong)
• IP address (automatically, for fraud prevention and network security)

We never ask for your national ID number, driving licence, passport details or any other sensitive personal data.

3. What do we use your data for?

• Activating and managing your IPTV subscription
• Communicating about your subscription via WhatsApp
• Technical support
• Fraud prevention and security
• Complying with legal obligations

4. Retention

We keep your data for as long as your subscription is active, plus up to 12 months afterwards for administrative purposes. Payment records are kept for 7 years, as required by Dutch tax law.

5. Sharing with third parties

We never sell your data. We only share data with:

• Payment service providers (only to process transactions)
• Hosting providers (to store subscription data and run the website)
• Public authorities (only where required by law)

6. Website statistics

To improve the website we anonymously measure which pages are visited with Vercel Web Analytics and Cloudflare Web Analytics. We also count clicks on the WhatsApp buttons: we only store the page, which button and the language, with date and time. No cookies are set, no IP addresses are stored and visitors are not tracked across other websites. The data cannot be traced back to you personally.

7. Your rights (GDPR)

Under the General Data Protection Regulation you have the right to:

• Access the data we process about you
• Have incorrect data corrected
• Have your data erased (“right to be forgotten”)
• Object to the processing of your data
• Receive your data in a portable format (data portability)

You can exercise your rights by contacting us via WhatsApp. We respond within 30 days.

8. Cookies

Our website only uses functional cookies that are needed for the site to work. We do not use tracking or advertising cookies. See our cookie policy for details.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All communication with our website runs over a secure HTTPS connection.

10. Complaints

Do you have a complaint about how we process your personal data? Please contact us via WhatsApp first. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl or with the supervisory authority in your own country.

11. Changes

We may change this privacy policy. Changes are published on this page with a new date. We recommend checking this policy from time to time.